Contact Centre
Connected customer communication, built for modern expectations
Customers expect fast, convenient and consistent communication across the channels they use every day. Modern contact centres need to support more than just voice – they must bring every interaction into one clear, manageable environment.
Amillan delivers integrated contact centre solutions both on premise and cloud bringing the latest in generative AI solutions that improve visibility, performance and customer experience across every touchpoint
Creating a smoother, faster customer experience
Everything your contact centre needs, in one place
Omni-Channel Engagement
CCaaS (Contact Centre as a Service)
Automation & AI
Performance, Insight & Compliance
Workforce & Knowledge Management
CRM, Integration & Devices
Training & Ongoing Support
What you gain from a unified contact centre
By bringing every customer interaction into one unified platform, you can:
Improve customer satisfaction and loyalty
Our Work
Our Partners
Our Partners
Testimonials
"Amillan’s understanding of our communication requirements within the broader context of the Group’s strategic plan gave us confidence in their ability to deliver a technology platform which will evolve how we provide our services in a more customer-focused way."
"The solution provided by Amillan has brought a number of immediate cost and productivity benefits to DSGi. The new infrastructure is IP enabled giving us a future proofed platform for developing new branch services."
"The fact that one company has been able to provide all aspects of the solution for Yorkshire Housing Ltd has made the whole installation much more straightforward. This has proved invaluable, and we are delighted with the project."
"We have worked with Amillan for over 20 years now and in that time we have completed many projects, all of which are always against very strict deadlines and Amillan have always measured up to the challenge."
"Our corporate services team undertakes critically important work which is dependent upon reliability and quality of communications. Amillan has given us a modern and flexible communications infrastructure to transform these services and give our internal teams swift access to students, departments and external partners."
"Amillan’s management of the transition has been first-class with a true desire to understand our organisation needs and become a valued partner moving forward."
Let’s Talk About Your Technology
Whether you need proactive IT support, better communications, stronger infrastructure or smarter automation, we’re here to help.
Start with a simple conversation - we’ll take care of the rest.