Social Housing

Supporting Smarter, More Connected Communities

Funding pressures, legislative change and rising tenant expectations are reshaping the social housing sector. Organisations must deliver more, with less — without compromising service quality.

Amillan helps housing providers modernise communications and infrastructure to improve efficiency, collaboration and tenant engagement.

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The challenges

Enabling a Flexible, Connected Workforce

The modern workplace needs to evolve to enable staff to work from home, out in the community or hot desk as easily as they could in the office. Flexibility and mobility can’t come at the expense of efficiency so organisations need to ensure their staff can still work collaboratively and colleagues, partner organisations and customers.

Meeting Rising Tenant Expectations

Tenants’ expectations of how they communicate with you is developing at a rapid rate, moving beyond voice to e-mail, webchat, social media and even video . This means you need to consider a multi-channel ‘always-on’ approach. By continuing to place the customer experience at the heart of operations, housing associations can enhance the digitisation of services in a way that not only overhauls business processes, but also transforms tenants’ lives.

Driving Performance, Compliance & Quality

Monitoring, reporting and evaluation are critical to ensure a consistent and high quality service across every communication channel. Housing associations now have a significant amount of data available to them, this provides an excellent opportunity for better service analysis but also brings with it considerations around data security and privacy to ensure legislative responsibilities such as PCI, GDPR are met.

With the right technology in place, housing providers can achieve:

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Flexible, adaptable communication channels for staff and tenants

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Streamlining processes

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Improved agent engagement

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Increased customer satisfaction levels

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Resilience and quality control

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Intelligent reporting

Amillan works closely with a long-standing base of housing associations, providing technology solutions to drive digital initiatives, improve efficiency and enable better collaboration with tenants, staff and service providers. Using technology as an enabler for strategic change is a continual process and have helped many organisations on their journey towards digital transformation. There is a positive future ahead, let’s get efficient and use technology to work smart. Contact us to discuss how we can work together and support your digital evolution.

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Our Partners

Testimonials

"Amillan’s understanding of our communication requirements within the broader context of the Group’s strategic plan gave us confidence in their ability to deliver a technology platform which will evolve how we provide our services in a more customer-focused way."

- Futures Housing Group

"The solution provided by Amillan has brought a number of immediate cost and productivity benefits to DSGi. The new infrastructure is IP enabled giving us a future proofed platform for developing new branch services."

- Currys PC World (DSGi)

"The fact that one company has been able to provide all aspects of the solution for Yorkshire Housing Ltd has made the whole installation much more straightforward. This has proved invaluable, and we are delighted with the project."

- Yorkshire Housing

"We have worked with Amillan for over 20 years now and in that time we have completed many projects, all of which are always against very strict deadlines and Amillan have always measured up to the challenge."

- Wimbledon AELTC

"Our corporate services team undertakes critically important work which is dependent upon reliability and quality of communications. Amillan has given us a modern and flexible communications infrastructure to transform these services and give our internal teams swift access to students, departments and external partners."

- University Of Westminster

"Amillan’s management of the transition has been first-class with a true desire to understand our organisation needs and become a valued partner moving forward."

- University of Sunderland

Ready to Strengthen Your Digital Strategy?

Talk to Amillan about building a more connected, efficient and future-ready housing organisation.

Social Housing

Supporting Smarter, More Connected Communities

The challenges

Enabling a Flexible, Connected Workforce

Meeting Rising Tenant Expectations

Driving Performance, Compliance & Quality

With the right technology in place, housing providers can achieve:

How Amillan Supports Social Housing

Our Partners

Our Partners

Social Housing case studies

Testimonials

Ready to Strengthen Your Digital Strategy?