Creating the Sound Foundations for the Future of AI in Your Customer Journey
This session is designed for any organisation exploring AI, offering practical insights on how to successfully prepare for and implement it within customer journeys, while ensuring the right operational and customer experience foundations are in place.
Event Agenda – 13th May 10 am
Creating the Sound Foundations for the Future of AI in Your Customer Journey
- 10:00 – 10:30
Arrival & Registration
Guests arrive, register, and enjoy coffee and informal networking. - 10:30 – 11:00
Welcome & Introductions – Kevin Lee, Sales Director, Amillan & Andy Collis, Strategic Partner Director, Netcall
Opening remarks from Amillan and Netcall, outlining the goals for the session and the importance of building strong foundations for AI in customer experience. - 11:00 – 11:45
Netcall: Creating the Foundations for AI in the Customer Journey – Kevin Lee, Sales Director, Amillan & Tom Newell, Solutions Architect, Netcall
Netcall explores how organisations can prepare their operations, technology, and processes to successfully introduce AI into their customer journeys. - 11:45 – 12:15
Customer Journey Transformation with AI – Practical Approaches – Kevin Lee, Sales Director, Amillan & Tom Newell, Solutions Architect, Netcall
Amillan shares insights on identifying the right opportunities for AI and how to integrate it into existing customer journeys to deliver measurable outcomes. - 12:15 – 12:30
Coffee Break & Networking ☕️ - 12:30 – 13:00
Panel Discussion / Interactive Session – Tom Newell, Solutions Architect, Netcall
A collaborative discussion on the challenges and opportunities organisations face when introducing AI into customer engagement. - 13:00 – 13:20
Customer Use Cases & Lessons Learned – Andy Collis, Strategic Partner Director, Netcall
Real-world examples of organisations evolving their customer experience with AI and automation. - 13:20 – 13:30
Closing Remarks & Next Steps
Summary of key takeaways and final thoughts from Amillan and Netcall. - 13:30 onwards
Lunch & Networking
Venue
Netcall EMEA HQ
Suite 203, Bedford Heights,
Brickhill Drive, Bedford,
MK41 7PH, United Kingdom
